33bme Privacy Policy

1. Introduction

33bme ("we", "us", "platform") provides a safe and reliable online betting and casino experience for players in Bangladesh. We take very seriously the personal information you provide while using our services. This privacy policy clearly describes what information 33bme collects, why it is collected, how it is stored and used, and what rights you have regarding your information.

By using our site, you are considered to have agreed to the terms of this privacy policy. This policy applies together with our Terms and Conditions. If you do not agree with any part of this policy, please refrain from using our site.

2. Information We Collect

33bme collects various types of information to operate its services properly. This information is obtained in the following ways:

2.1 Information Provided Directly by You

Information you voluntarily provide during account registration and use:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (such as a national ID card)
• Financial transaction details — bKash, Nagad, Rocket, Upay or bank account information
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use our site, certain information is automatically collected through technical means:

• IP address and device identifier
• Browser type and operating system
• Duration of site use and page visit history
• Click and navigation data
• Information obtained from cookies and similar tracking technologies

2.3 Transaction and Gaming Activity Information

Information about your deposits, withdrawals, bets, win/loss history, and gaming activity is logged in our system. This information is used to ensure account security, detect suspicious activity, and implement responsible gaming policies.

3. Purpose of Using Information

33bme uses the collected information for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Processing deposits, withdrawals, and gaming services without interruption.
• Identity Verification (KYC): Confirming the identity of account holders and preventing fraud.
• Support: Resolving your issues via live chat or email.
• Security and Fraud Prevention: Monitoring suspicious transactions and account activity.
• Responsible Gaming: Identifying excessive gaming tendencies and providing assistance.
• Service Improvement: Enhancing platform performance and user experience.
• Communication: Sending relevant information, security alerts, and account notifications.

4. Disclosure of Information and Third Parties

We may share your information with third parties in limited circumstances. However, this is always done for specific purposes and under appropriate safeguards:

4.1 Payment Processors

Necessary information is shared with our authorized payment partners (such as bKash, Nagad, Rocket, Upay, and associated banks) to complete financial transactions. This information is used solely to process the specific transaction.

4.2 Technology and Service Providers

Partners who support the technical operation of the site — such as server hosting providers, cybersecurity firms, and game software providers (including Pragmatic Play, Evolution Gaming, Spribe, and others) — may receive limited technical information. They all operate under strict confidentiality agreements.

4.3 Legal Obligations

If disclosure of information is required to comply with a court order or legal directive from a competent authority, 33bme may be obligated to do so. In such situations, we will attempt to notify you within the limits permitted by law.

4.4 Business Transfers

In the event of a partial or full transfer of 33bme's business or assets in the future, user information may form part of the transferred assets. In such an event, the terms of this privacy policy will remain in effect.

5. Cookies and Tracking Technologies

33bme uses cookies and similar technologies that are stored as small data files in your browser. These are used for the following purposes:

• Essential Cookies: Keeping login sessions active and ensuring the core functionality of the site.
• Functional Cookies: Remembering your preferences such as language and settings.
• Analytics Cookies: Analyzing site usage statistics to improve the experience.
• Security Cookies: Detecting fraudulent activity and unauthorized access.

You can block or delete cookies from your browser settings. However, please note that disabling certain essential cookies may prevent some site features from working properly.

6. Data Security Measures

33bme follows industry-standard security practices to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorized personnel can access personal information for specific, necessary purposes.
• Data Backups: Regular secure backups reduce the risk of data loss.
• Suspicious Activity Monitoring: Immediate alerts are sent when unusual logins or transactions occur on an account.
• Security Audits: Regular security reviews are conducted to identify and address vulnerabilities.

7. Data Retention Period

33bme retains your information only for as long as necessary to fulfill the purpose for which it was collected. General guidelines are as follows:

• Account Information: Retained for as long as the account is active, and for a specified period after account closure as required by legal obligations.
• Transaction Information: Financial records are retained for an extended period, as they may be needed for fraud prevention and dispute resolution.
• Support Communications: Retained for a reasonable period to ensure service quality.
• Cookie Data: Deleted at the end of a session or after a set period, depending on the type of cookie.

8. Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

8.1 Right of Access

You may ask us at any time what information we hold about you. We will provide this information to you in a clear and organized manner.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may have it corrected. If you are unable to make the correction yourself through account settings, please contact support for assistance.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, please note that we may be required to retain some information due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. In particular, for marketing communications, you may unsubscribe at any time.

9. Protection of Minors

33bme is operated for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age verification measures are in place during the account verification process.

If we are informed that a minor is using our services or that their information is held by us, we will immediately close the relevant account and delete that information. If a parent or guardian has any concerns about this, please contact us.

10. Third-Party Games and Services

The 33bme platform offers games from various game software providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive certain session data for the technical operation of their games. However, your full personal identity information is not shared with them.

These providers adhere to international fair play and data protection standards. However, they may have their own privacy policies.

11. Changes to This Policy

33bme reserves the right to update this privacy policy from time to time. If significant changes are made, we will attempt to notify you by email or through a site notification.

If you continue to use the site after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

12. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Instant 24/7 support through the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

Our support team is active around the clock and treats every privacy-related request with appropriate care.